Insurer Services

Flexible, Competitive, Scalable Solutions


From household names to boutique market players, amber:assist have a comprehensive range of bespoke accident management solutions designed specifically for insurer and broker partner operations.

Unlike many other outsourced accident management options, Amber:Assist let you pick and mix your desired services including white labelled propositions. We can assist with spikes of in house processes, such as FNOL, third party intervention or deal with all stages through to resolution under delegated authority. Our highly tailored approach means you can find a perfect fit at a competitive rate.

Operating from our UK based response centre on a 24/7/365 basis, our dedicated, empathetic response teams are available when your policyholders need us most. Our teams are trained to work collaboratively with our partners and clients throughout all stages of the accident management journey, regardless of value or complexity.

With in-depth industry knowledge, our teams understand and appreciate the need to provide a client centric journey for each policyholder, whilst also applying a pragmatic and commercial approach, to ensure any unnecessary exposure is avoided.
By working in accordance with our insurer clients KPIs and SLAs, amber:assist offer seemless integration. As you would expect our teams are conversant with the all stages of the MOJ Portal.

Insurer Solutions

Our core services include, however are not limited to the following:-

  • White Labelled Dedicated UK based Response Centre operational 24/7 365
  • First Notification of Loss
  • End to End Fault/Non-Fault Claims Handling
  • Third Party Intervention
  • Team Secondment
  • Uninsured Loss Recovery
  • Vehicle Recovery Network – Nationwide
  • Vehicle Repair Network – Nationwide
  • Vehicle Replacement Network – Nationwide
  • Vehicle Inspection Assessments – Nationwide
  • Real-Time MI Reporting

Why choose amber:assist?

  • Client Centric

  • Enterprising

  • Quality-conscious

  • Recommended

  • Economical

  • Winning Strategy

Get in touch

We’d love to hear from you regarding our wide range of services. Please see the information below or complete our contact form and one of our team members will be happy to help.


Business Hours
Monday – Friday 8am – 6pm

Our accident response team are available 24 hours a day.

Our Address
Amber House, Green Lane, Liverpool L13 7GD


0333 009 5254

  • Sector
  • Insurer
  • Broker
  • Manufacturer
  • Fleet
  • Other